Skip to content

Disclosure

What a Franchise Disclosure Document is, and how to read one

Published

It is long, it is not written to persuade you, and it is the single most useful thing you will read while deciding. Most people evaluating a franchise have never seen one.

A Franchise Disclosure Document is a standardised document that a franchisor is required to deliver to you before it can offer you a franchise. The requirement comes from the Federal Trade Commission's Franchise Rule, and the FTC publishes its own guidance on the disclosure document for prospective franchisees (opens in a new tab). Several states add their own registration requirements on top of it.

It is not marketing. That is the thing to understand before you open one. A brochure is written to make you want the business. A disclosure document is written because a regulator requires it, in a format the regulator specifies, and it contains the things a franchisor would generally prefer you did not dwell on.

Why it is standardised

Every disclosure document in the country is organised into the same numbered items in the same order. That structure is the entire point. It means you can put two franchise systems side by side and compare the same item in each, rather than comparing two sales presentations that each emphasise whatever flatters them most.

That comparability is what gives you a position. A franchisor can decline to discuss something in a conversation. It cannot decline to disclose it in the document. If a system's answer to a hard question is evasive in person and clear in item nine, you have learned something about both the system and the person you were talking to. The vocabulary you need to read those items is worth having before you start.

The waiting period is yours

The Franchise Rule requires that you receive the document at least fourteen calendar days before you sign anything or pay anything. Some states require more. That period exists for your benefit and nobody else's.

Use it. Read the whole document, call the franchisees listed in it, and take it to a franchise attorney and an accountant who are independent of the franchisor. A franchisor applying pressure inside that window has told you something about how it will behave once you are inside the system.

What it does not do

It does not promise that a business will succeed. A franchisor is not required to make any projection of financial performance, and many do not. Where one is made it must appear in a specific item of the document and be substantiated on request.

That last point has a consequence people miss. A figure quoted to you anywhere else, in a conversation, an email, or an advertisement, is not a disclosure. It carries none of the substantiation requirement. The correct response to a number that does not appear in the document is to ask why it does not. There is more on why no honest franchisor quotes a cost before disclosure.

Limits

What this does not establish

Nothing here is legal advice and nothing here is specific to any one system. Craftline Brands has not issued a Franchise Disclosure Document, so there is nothing to disclose and nothing being offered. What this page describes is the framework every franchisor operates under. The next step is the items themselves, or the franchising section for the shorter version.

More reading

Other guides in this section.

Have a question this did not answer?

No Franchise Disclosure Document has been issued, so there is nothing to apply for.

Franchise inquiry